Refund & Cancellation Policy
Last updated 14 July 2026
Paigam is a digital product delivered instantly, and every template can be previewed in full before you pay. That shapes this policy: refunds cover things that go wrong, not designs you have already used.
Full refunds
You are entitled to a full refund when:
- You were charged but the invitation was never created or made available to you (a failed order).
- You were charged more than once for the same order (a duplicate payment).
- A technical fault on our side prevents your purchased invitation from working, and we cannot fix it within a reasonable time.
Change of mind
If you purchased but have not yet published your invitation, you may request a refund within 7 days of payment. Once an invitation is published and its link is live, the product has been delivered and the purchase is no longer refundable.
Cancellation
An unpublished order can be cancelled within the same 7-day window by emailing us — cancellation is treated as a change-of-mind refund above. There are no recurring charges or subscriptions to cancel.
How refunds are processed
Email paigam.invites@gmail.com from the address on your account, with your order reference (it is on your receipt). Approved refunds are returned to the original payment method through Razorpay, typically within 5–7 business days of approval, depending on your bank.